VISIT FLORIDA Resolving Guest Conflict

Resolving Guest Conflict

Making every guest contact a memorable moment is the goal of Florida hospitality. When efforts fall short of a guest's expectations, it's important to ensure staff have the tools and resources to resolve guest conflict quickly and effectively. Guests needs to know they are being heard and their needs are important. Empowering staff with the skills to turn a customer's concerns into a "WOW" moment will surprise and engage the guest, and keep them returning to Florida.

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